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Terms and Conditions

Terms & Conditions

1. General Terms
a. All pictures of flowers and plants on this website and other related social media site such as Facebook & Instagram were taken and copyrighted by the owner of this studio. 
b. Photos of all the flowers were taken to show some of the details of the flowers. Some may not be complete or the dimensions and specifications may vary. The photos and specifications on this site is only for general reference. If you'd like to see the product, you can arrange a time to visit our studio.  
c. Actual product colours may vary from colours shown on your monitor. If you have any concern, it's recommended that you arrange a time to visit our studio instead of ordering online. 
d. Customized product and materials: Refund or exchanges for customized products and materials is not accepted. Under certain conditions exchanges may be permitted. 

2. Shipping Method & Terms   (Free shipping within Taiwan for purchase over TWD 2,000, different product category may have different promotional code that may be used to waive the shipping fee)
a. Shipping within Taiwan
     Dried flowers/Preserved Flowers:
      (1)  Dimension within 41cm x 32cm: 
            -  Next Day Courier: Taipei, New Taipei City, Taipei suburb $50, Other places in Taiwan (not including the islands) $75. 
      (2)  Dimension within 29 cm x 21cm:
            - Pick up at a convenient store (FamilyMart全家、萊爾富、OK) $65, or
            -  Next Day Courier: Taipei, New Taipei City, Taipei suburb $50, Other places in Taiwan (not including the islands) $75.

      (3)  If exceeds the above dimensino, will ship via 黑貓 (t-cat) ,  $160. If the dimension exceeds 41cm x 32, we'll send out a confirmation email or message for you to confirm and pay the extra charges (if applicable). After you've confirmed to proceed and made the payment (if applicable), then we'll prepare the products for shipping.

      Fresh Flowers (Low Temperature Transport): 
      (1) T-Cat Courier 黑貓宅急便 (within the main island of Taiwan), $210 - 270

2、Shipping dates are Monday - Sautrday. If the product is in stock, we will ship within 2 working days. For urgent orders,  please note down in the remark section on the order form.
3、Shipment Arrival: 
      Arrival time for courier in Taiwan: within 1-3 working days upon dispatch (with the exception of Saturday, Sunday and public holidays). 
4、Shipping area:Taiwan. (the address cannot be a PO box address).
If you'd like to purchase the products from abroad, please let u s know and we will send you the Paypal payment link (please note additional charge may be applicable). Please also note that we are not responsible for customs clearance , import tax or any products confiscated at the customs upon arrival. If you're ordering from abroad please check with your local authority for regulations regarding importing from Taiwan.

4. Methods for Payment
a. Web ATM / ATM Wire Transfer
      Please complete the transfer within 2 days after ordering on this site or the order will be cancelled automatically without advance notice. 
      After you've transferred the amount, please message us via this site or email so we can check our records and prepare shipment. 
b. Credit Card online payment
c. Payment when you pick up the products at our studio. This is only applicable to certain orders. Most products and service required payment in advance as we need to purchase and prepare the materials ahead of time. If this is an option, please make a memo when you'd like to pick up the products from the studio. Then you'll receive a email/ Facebook message confirmation from us. If you don't respond within 2 days the order will automatically be cancelled without prior notice.

5. Special Notes
          a. If you received any call or other means of communication that is suspicious and requires that you provide your bank account number and/or switch to other methods of payment, please confirm with us first.
          b. If you have any questions you may email to , or press the "Message" button on the top right corner of this site and we'll get back to you as soon as possible